2. Service-Specific Terms

2.1 End of Lease Cleaning
Scope of Service

• Aims to meet general real estate agent and landlord standards for property condition.
• Includes cleaning of kitchens, bathrooms, bedrooms, living areas, skirting boards, floors, surfaces, cupboards, and internal windows (unless otherwise agreed).
• Standard inclusions do not cover: external windows, garages, outdoor areas, blinds, carpet steam cleaning, pest control, rubbish removal, or mould removal unless itemised in the booking.

Client Responsibilities

• Property must be completely vacant, with all belongings and rubbish removed before cleaning begins.
• Electricity and running water must be connected.
• The Client is responsible for booking any professional services required beyond cleaning (e.g., pest control, handyman repairs, gardening).

Liability & Limitations

• Swiftana does not guarantee 100% bond return, as this depends on the landlord/agent’s subjective inspection and property condition.
• Dust may resettle after cleaning if inspections are delayed; this is not covered under “reclean.”
• Damage from wear-and-tear, permanent stains, or structural issues is excluded.

2.2 Residential Cleaning
Scope of Service

• Includes general household upkeep such as vacuuming, mopping, wiping surfaces, kitchen tidying, bathroom cleaning, dusting, and rubbish removal.
• Additional services (upon request): oven cleaning, fridge cleaning, laundry, ironing, and linen changes.

Client Responsibilities

• Valuables, fragile items, and breakables must be secured.
• Pets must be contained or removed from service areas during cleaning.
• Heavily soiled areas, pest infestations, hoarder conditions, or hazardous materials must be disclosed in advance.

Liability & Limitations

• Swiftana is not liable for accidental disturbance of unsecured or fragile items.
• Cleaning outcomes may vary depending on pre-existing stains, material type, or long-term neglect.

2.3 Commercial Cleaning
Scope of Service

• Covers shops, retail spaces, warehouses, and other commercial premises.
• Standard services include floor care, rubbish removal, bathroom cleaning, kitchen/staff room cleaning, dusting, and sanitising touchpoints.
• Optional extras: high-pressure washing, consumable supply (toilet paper, soap, hand towels), window cleaning, carpet shampooing.

Client Responsibilities

• Ensure Swiftana staff have safe, legal access (keys, alarms, codes).
• Notify Swiftana of high-risk areas, sensitive stock, or hazardous materials.
• Provide safe working conditions in compliance with workplace OH&S standards.

Liability & Limitations

• Swiftana is not responsible for loss of revenue, business interruptions, or theft allegations unless negligence is proven.
• Swiftana does not handle cash registers, safes, or sensitive inventory.

2.4 Office Cleaning
Scope of Service

• Cleaning of workstations, bathrooms, kitchens, meeting rooms, and reception areas.
• Includes rubbish removal, vacuuming/mopping, dusting, bathroom sanitation, and kitchen cleaning.
• Optional extras: carpet cleaning, fridge cleaning, window cleaning, deep cleaning of appliances.

Client Responsibilities

• Confidential or sensitive documents must be locked away.
• Access to restricted or high-security areas must be arranged in advance.
• IT equipment must be disconnected if deep cleaning is required nearby.

Liability & Limitations

• Swiftana does not clean servers, IT systems, or sensitive electronic equipment beyond dusting.
• Swiftana is not liable for loss of confidential data or documents left unsecured.

2.5 Gym & Fitness Cleaning
Scope of Service

• Includes cleaning of gym floors, mirrors, change rooms, showers, toilets, and wiping down accessible equipment.
• High-touch surfaces (dumbbells, machines, mats) are sanitised as agreed.
• Optional extras: deep sanitisation of mats, steam cleaning floors, deodorising treatments.

Client Responsibilities

• Gym equipment must be in safe condition for cleaning (no sharp edges, broken parts, or electrical hazards).
• Access must be arranged for after-hours or during closed times.
• Consumables (toilet paper, soap, sanitiser) must be supplied by the Client unless agreed otherwise.

Liability & Limitations

• Swiftana is not liable for rust, odour, or staining caused by long-term sweat exposure or poor equipment maintenance.
• Swiftana does not repair or maintain gym equipment.

2.6 NDIS Cleaning
Scope of Service

• Cleaning services provided in line with the participant’s NDIS plan and budget.
• Includes household cleaning tasks such as vacuuming, mopping, bathroom cleaning, kitchen cleaning, and general tidying.
• Optional extras: linen changes, washing/drying clothes, and other agreed domestic tasks.

Client Responsibilities

• Ensure a safe, respectful environment for staff.
• Provide accurate schedules and authorisation for service delivery.
• Notify Swiftana of any special requirements, allergies, or medical sensitivities to products.

Liability & Limitations

• Swiftana staff are not responsible for personal care, medical assistance, or supervision outside cleaning scope.
• If the participant or nominee is not present at the scheduled time, service may still be charged.

2.7 Post-Builder / Construction Cleaning
Scope of Service

• Includes removal of fine construction dust, paint splatters, adhesive residue, and general debris.
• Window cleaning, scraping, and vacuuming of plaster dust are included only if safe.
• Optional extras: rubbish removal, high-pressure cleaning, hazardous material disposal, cement/grout removal.

Client Responsibilities

• Site must be safe, accessible, and cleared of heavy construction tools or ongoing trades.
• Electricity and running water must be available.
• The Client must disclose any hazardous materials (e.g., asbestos, chemical spills).

Liability & Limitations

• Swiftana is not liable for damage caused by poor builder finishes, low-quality materials, or defective surfaces.
• Fine dust may continue to settle for several days after cleaning; repeat cleans may be required at additional cost.

3. Termination of Agreement

Swiftana may suspend or terminate services immediately if:

• The Client breaches these Terms.
• The environment is unsafe or unhygienic.
• Payments are overdue.

The Client may terminate services with 14 days’ notice for ongoing contracts.

4. Limitation of Liability

• To the extent permitted by law, Swiftana’s liability is limited to the cost of the cleaning service provided.
• Swiftana is not liable for indirect, consequential, or business losses.
• While Swiftana operates as a partnership, liability is carried by the partnership entity to the extent covered by insurance and law.

5. Governing Law

• These Terms are governed by the laws of Victoria, Australia.

6. Satisfaction Guarantee

If you’re not happy with the service provided:

• Please notify us within 24 hours of the service.
• We offer one re-clean of any specific missed area (within reasonable scope)

Refunds are not provided unless we cannot reasonably resolve the issue.

7. Privacy and Confidentiality

• We respect your privacy. All customer information is handled in accordance with the Australian Privacy Principles (APPs).
• We will not sell or disclose your information to third parties, except where required by law.

8. Force Majeure

Swiftana will not be held liable for service delays or cancellations due to events outside our control, including but not limited to:

• Natural disasters.
• Illness or injury
• Traffic disruptions
• Government restrictions
• Extreme weather

9. Amendments to Terms

These Terms may be updated from time to time. The most recent version is available on our website or upon request. Continued use of our services constitutes acceptance of any revised Terms.

10. Contact Information

Email: swiftana.au@gmail.com
Phone: 0466275631
Website: www.swiftana.com.au
Service Area: Melbourne